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Delivery, Shipping & Returns

Delivery

It is our policy to try to fulfil all orders on stocked items within the advertised and/or agreed delivery timeframe. For Made To Order goods, delivery will be as per date agreed (to be considered as indicative only). Orders for products that are not readily available for immediate sale, will not be accepted unless agreed to by the customer. In such a case, Oakita will agree a delivery schedule, which shall also be considered as indicative only. Said products will be sent to Customer as soon as possible, when received from the manufacturer. Oakita accepts no liability or responsibility for delays in the delivery caused by the manufacturer, or any other third party.

Oakita reserves the right to make partial deliveries should it be deemed appropriate. In such a case, consent and agreement will be sought from the customer prior to despatch.

Shipping

Oakita only ships to UK mainland destinations. In the vast majority of cases, Oakita will deliver your goods via its own delivery drivers and provide up to date information as to the delivery status and the location of your purchased goods. Oakita will endeavour to arrange a delivery date and time to suit the customer, within reason, prior to the goods being despatched.

In the event of our drivers being unable to complete arranged delivery because there is no suitable person available to accept delivery, the goods will be returned to Oakita and the customer will be liable for the cost of re-delivery (either the original delivery charge or £30, whichever is the greater). This charge must be settled before the goods are re-despatched.

Where an order is either designated as 'Free shipping' or selected by the customer as 'Free Shipping', Oakita will choose an appropriate and available shipping method whereupon the relevant shipping policy will apply as defined in these terms and conditions.

Acceptance

The Customer shall inspect the goods within a reasonable time period following receipt. The goods shall be deemed to have been accepted by the customer 7 days after their receipt unless the Customer has notified the Seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no notification of rejection has been received after the aforementioned 7 day period, Oakita shall consider the goods to be of satisfactory quality and fit for their purpose, and may decline rejection thereafter.

Return procedure

If the goods are to be rejected in the time limit set in clause 8 above, the Customer shall comply with the return procedure as defined in clause 9.2, below. Oakita will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 9.2 below.

Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: Oakita, Units 10-11, Youngs Industrial Estate, Leighton Buzzard, Beds. LU7 4QB. United Kingdom. The goods should arrive with Oakita no later than 7 working days following the issuing of a RAN. Only when Oakita has received the returned goods and validated the nature of the return will Oakita issue a replacement or credit. The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a credit, Oakita will default to a product replacement.