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Delivery and Returns

Delivery and Returns

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Everything you need to know about delivery and returns 

After making an online purchase we will contact you either by telephone to organise a delivery day and time.

At Oakita we are proud of our fantastic delivery record. We have our own dedicated delivery team operating to make sure you get your order when you are expecting it.

oakita-tick.pngNationwide Mainland UK delivery
oakita-tick.pngOakita trained delivery drivers and vehicles - we do not use couriers or pallet services
oakita-tick.pngPre-arranged delivery timings so you know when to expect us
oakita-tick.pngDedicated Oakita delivery drivers - we care about you and your home 
oakita-tick.pngEnvironmentally conscious.
oakita-tick.pngAfter care service - Oakita staff can explain the best way to maintain your furniture after delivery

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Return procedure

9.1 If the goods are to be rejected within 7 days of receipt, the Customer shall comply with the return procedure as defined in clause 9.2 below. Oakita Limited will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 9.2 below.

9.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods which should be returned to: Oakita Ltd Unit A Chiltern Industrial estate, Grovebury Road, Leighton Buzzard. Lu7 4TU. United Kingdom. The goods should arrive with Oakita no later than 7 working days following the issuing of the relevant RAN. Only once Oakita Limited has received the returned goods and validated the nature of the return will a replacement or credit be issued. The cost of all returns and exchange are with the customer unless otherwise agreed. Oakita Limited accepts no responsibility for the care of the returned goods until they are received at their premises. Oakita Limited advise returned goods being sent only via a trackable, insured shipping service. Should Oakita collect the goods, then a collection and restocking fee of £100 will be retained from any credit given. This does not affect the Customer's statutory rights.

In the event that a product becomes faulty during the guarantee period, Oakita Limited shall repair or replace the product - which ever is the least cost option.

If you would like to return your purchase for whatever reason

Please fill in the form below detailing the nature of your concern along with the information we need to contact you and a member of our team will contact you shortly.

We have devised this form so that we can deal with your issue in a speedy and structured manner. Here at Oakita we are very proud of our reputation for quality and by filling in this form you will help us in our 'continuous improvement' program. If you have any questions, and you would like to talk to us then please do not hesitate to call us on 01525 373 999.
For full details of our terms and conditions, please Click here.

Please complete the form below


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
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Sitemap | Oakita Rattan Garden Furniture. Grovebury Road, Leighton Buzzard, Bedfordshire LU7 4UH. Tel: 01525 373 999

Copyright © Oakita Fine Furniture Limited 2012-2016. Suppliers of rattan garden furniture, rattan tables and chairs, rattan sunloungers, parasols, garden accessories, oak cabinet furniture and dining sets. Showroom address: Unit A Chiltern Industrial Estate, Grovebury Road, Leighton Buzzard, LU7 4TU, United Kingdom. Company No. 5284184