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Terms & Conditions

Oakita – Standard Terms and Conditions
(Your statutory customer rights are not affected)


The term 'Seller' refers to the trading name of 'Oakita' and the website . The term 'Customer' refers to the person or company to whom this document is addressed.

1 General

These terms and conditions are applicable to the supply of products procured, manufactured or sold by the Seller to the Customer with reference to the aforementioned definitions.

2 Price

2.1 All prices are quoted in Pounds Sterling and are inclusive of VAT at the current rate where applicable unless otherwise specified.

2.2 All prices are exclusive of postage and packing, unless otherwise stated.

3 Payment

3.1 Payment must be made in Pounds Sterling, unless otherwise specified, and by one of the following payment methods:

  • Cheque – payable to Oakita Ltd,
  • Major debit/credit cards as listed: (Mastercard, Visa, Visa Debit, Switch/Solo, VisaElectron, Eurocard)
  • PayPal - you will be transferred to PayPal for order processing.
  • Bank Transfer (customer to incur all derived charges). Available by prior arrangement only.

3.2 Unless otherwise agreed payment must be made at the time of the customer order. Credit terms by prior agreement only.

3.3 Interest will be added to amounts outstanding at 0.8% per month (A.P.R. 10.03%).

4. Passing of property

4.1 Oakita shall retain the property of the goods at all times until full payment has been made by the customer and has been received by Oakita. Delivery will only occur after full payment has been made, unless expressly agreed in advance.

5. Passing of risk

5.1 The risk in the goods shall pass to the Customer once the goods have left the premises of Oakita or associated warehousing facility.

6. Delivery

6.1  Delivery is to the entrance floor of the property only.

6.2 Oakita reserves the right to make partial deliveries should it be deemed appropriate. In such a case, consent and agreement will be sought from the customer prior to despatch.

6.3 It is the customers responsibility to ensure their purchase will fit into the property. Should a delivery fail because the purchase cannot enter the property Oakita will retain its reasonable costs incurred. A mimimum £50.00 will be retained from the refund given, and maximum £150.00 if the delivery address excedes 200 miles from us on the mainland only. 

6.4 Delivery Services. Standard delivery door threshold/kurbside. Premium delivery is room of choosing, or position in garden. White glove delivery is room of choosing, full assembly, positioning, and packaging removal.

Oakita only delivers to UK mainland destinations. In the vast majority of cases, Oakita will deliver your goods via its own delivery drivers and provide up to date information as to the delivery status and the location of your purchased goods. Oakita will arrange a delivery date and time to suit the customer and the business prior to the goods being despatched.

6.5  In the event of our drivers being unable to complete delivery because there is no suitable person available to accept delivery, the goods will be returned to Oakita and the customer will be liable for the cost of re-delivery. This charge must be settled before the goods are re-despatched.


8 Acceptance

The Customer shall inspect the goods within a reasonable time period following receipt. The goods shall be deemed to have been accepted by the customer 7 days after their receipt unless the Customer has notified the Seller that the goods are rejected. (This does not however affect the Customer’s statutory rights). If no notification of rejection has been received after the aforementioned 7 day period, Oakita shall consider the goods to be of satisfactory quality and fit for their purpose, and may decline rejection thereafter. This 7 day period only applies to website and telephone purchase sales.

9 Return procedure

9.1 If the goods are to be rejected in the time limit set in clause 8 above, the Customer shall comply with the return procedure as defined in clause 9.2, below. Oakita will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 9.2 below.

9.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: Oakita Ltd Unit B1 Cherrycourt Way, Stanbridge Road,, Leighton Buzzard, Beds. LU7 4UH. United Kingdom. The goods should arrive with Oakita no later than 7 working days following the issuing of a RAN. Only when Oakita has received the returned goods and validated the nature of the return will Oakita issue a replacement or credit. The cost of all returns and exchange are with the customer unless otherwise agreed. Should Oakita collect the goods, then a collection and restocking fee of one hundred pounds (£100) will retained from any credit given.

In the event that a product becomes faulty during the guarantee period, Oakita shall repair or replace the product - which ever is the least cost option.

10 Cancellations

10.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. Shop, and in person orders will receive a credit note to the value of purchase upon cancellation. Orders online must be cancelled within seven days of purchase for a monetry refund.

A full credit will not be given on besboke, made to order items.  50% of the purchase price will be credited by credit note.

10.2 Cancellations can be made with Oakita by phoning our main UK number +44 (0)1525 373999 and requesting for the order to be cancelled. Customers will be provided with a Cancellation Reference Number (CRN). A credit note to the value of purchase will be issued, and this may be used on all products within 6 months of receipt.


Furniture that has been stored free of charge at the request of the customer in excess of 1 month cannot be cancelled for refund. This stock has been fully allocated to the purchaser and replenishment stock ordered.

11 Copyrights and Other Intellectual Property

Except where otherwise expressly noted, all contents of Oakita owned literature or websites, are the sole and exclusive property of Oakita. The re-sale and/or re-labelling of any product sold by Oakita is expressly forbidden unless agreed in writing with Oakita. Oakita may, at any time, make modifications, changes, and alterations to the contents of its literature and websites, including these Terms and Conditions, without prior notice.

12 Guarantee

We guarantee your furniture against faulty workmanship for 1 year.

We sell natural rustic timber products and these can change naturally whilst still being perfectly fit for purpose and not faulty. We guarantee workmanship. We cannot guarantee a natural product from not behaving naturally in a natural environment.

We do not guarantee:

  1. Against timber movement, cracks, swelling & shrinkage as these are all natural behaviors of wood in its local environment - many or all of these will revert when environmental conditions, (e.g temperature & humidity), change back. These can manifest themselves as furniture that is stiffer, looser, gaps that narrow & widen & joints that create noise.
  2. That moving parts will not require lubrication or adjustment.
  3. Against changes in texture, colour and general appearance of timber or upholstery.
  4. Any type of accidental damage. In particular the result of moving or handling the furniture.
  5. Possible emergence of wood boring insects holes. All timber is treated to prevent this occurance to a minimum.
  6. That an identical item will be offered in the event of replacement. Nor any claim may have a higher monetary value than the product being claimed against.
  7. The behaviour of timber, or against changes in materials due to use or factors in your local environment, or against accidental damage, deliberate damage, mis-use & fair wear and tear.

13 Law

These terms and conditions are governed and shall be interpreted in accordance with English law.