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- Oak Furniture - Oakita
At Oakita we are proud of our fantastic delivery record. We have our own dedicated delivery team operating to ensure as much as is humanly possible that you get your order when you are expecting it.
9.1 If the goods are to be rejected within 7 days of receipt, the Customer shall comply with the return procedure as defined in clause 9.2 below. Oakita Limited will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 9.2 below.
9.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must contact us prior to returning the goods and should only then make arrangements to return the goods to Oakita Ltd Unit A Chiltern Industrial estate, Grovebury Road, Leighton Buzzard, LU7 4TU. United Kingdom. Once agreed, the goods should arrive at Oakita within 7 working days. Only once Oakita Limited has received the returned goods and validated the nature of the return will a replacement or credit be issued. The cost of all returns and exchange are with the customer unless otherwise agreed. Oakita Limited accepts no responsibility for the care of the returned goods until they are received at their premises. Oakita Limited advise returned goods being sent only via a trackable, insured shipping service. Should Oakita collect the goods, then a collection and restocking fee of £100 will be retained from any credit given. This does not affect the Customer's statutory rights.
In the event that a product becomes faulty during the guarantee period, Oakita Limited shall repair or replace the product - which ever is the least cost option.
If you would like to return your online purchase for whatever reason:
Please fill in the form below detailing the nature of your concern along with the information we need to contact you and a member of our team will contact you shortly. If the return is due to the goods being deemed faulty then please also email us with photographs of the fault to firstname.lastname@example.org remembering to include your name and order number.
We have devised this form so that we can deal with your issue in a speedy and structured manner. Here at Oakita we are very proud of our reputation for quality and by filling in this form you will help us in our 'continuous improvement' program. If you have any questions, and you would like to talk to us then please do not hesitate to call us on 01525 373 999.
For full details of our terms and conditions, please Click Here.
Please complete the form Below